Returns & Refunds

Click and Collect Returns Policy

1.            Introduction

1.1     We understand that from time to time you may wish to return a product to us.

1.2     We have created this policy to enable you to return products to us in appropriate circumstances.

1.3     This policy applies to all of our customers in England & Wales.

1.4    This policy applies to click & collect orders.

1.5     This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).

2.            Returns

2.1     If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)      returned the product within 28 days following the date of purchase;

(b)      the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)      you comply with the procedure set out in this policy in relation to the return of the product; and

(d)      none of the exclusions set out in this policy apply.

3.            Returns procedure

3.1     Return the item to the store where it was purchased along with the original receipt.

4.            Exclusions

4.1     The following kinds of products may not be returned under this policy:

(a)      food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;

(b)      DVDs, CDs and other audio or video or audio-visual recordings;

(c)      newspapers, periodicals, magazines or similar products;

(d)      any product made to your specification;

(e)      any product made to order;

(f)      any product personalised or adapted for you;

(g)       gift vouchers; or

5.            Refunds

5.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2     We will not refund to you the original delivery charges relating to the returned product.

5.3     We will not refund to you any costs you incur in returning the product to us.

5.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5     We will process the refund due to you as soon as possible

6.            Improper returns

6.1     If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;

7.         Our details

7.1     This website is owned and operated by Donald Cooke Ltd.

7.2     Our principal place of business is at Highfield House, Orgreave Road, Sheffield, S13 9NZ

7.3     You can contact us by writing to the business address given above, by using our website contact form, by email tocpsinternet@donaldcooke.co.uk or by telephone on 0114 2693901.

 

 

Online Purchase Returns Policy

1.            Introduction

1.1     We understand that from time to time you may wish to return a product to us.

1.2     We have created this policy to enable you to return products to us in appropriate circumstances.

1.3     This policy applies to all of our customers in England & Wales.

1.4     This policy applies to all orders submitted through our website.

1.5     This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).

2.            Returns

2.1     If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)      we receive the returned product within 28 days following the date of dispatch of the product to you;

(b)      the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)      you comply with the procedure set out in this policy in relation to the return of the product; and

(d)      none of the exclusions set out in this policy apply.

3.            Returns procedure

3.1     In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2          Products returned under this policy must be sent by Royal Mail Signed For delivery to Web Returns, Donald Cooke Ltd, Highfield House, Orgreave Lane, Sheffield, S13 9NZ

3.3     You will be responsible for paying postage costs associated with returns under this policy.

4.            Exclusions

4.1     The following kinds of products may not be returned under this policy:

(a)      food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;

(b)      DVDs, CDs and other audio or video or audio-visual recordings;

(c)      newspapers, periodicals, magazines or similar products;

(d)      any product made to your specification;

(e)      any product made to order;

(f)      any product personalised or adapted for you;

(g)       gift vouchers; or

5.            Refunds

5.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2     We will not refund to you the original delivery charges relating to the returned product.

5.3     We will not refund to you any costs you incur in returning the product to us.

5.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5     We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6.            Improper returns

6.1     If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;

(b)      we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)      if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7.         Our details

7.1     This website is owned and operated by Donald Cooke Ltd.

7.2     Our principal place of business is Highfield House, Orgreave Lane, Sheffield, S13 9NZ

7.3     You can contact us by writing to the business address given above, by using our website contact form, by email to cpsinternet@donaldcooke.co.uk or by telephone on 0114 2693901.

 

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